Why you should be thinking about UX and CX differently

How many times have you called your credit card or insurance company only to plow through a grueling five minutes of automated options before being put on hold for the “next available representative”? After being reminded that “this call will be recorded for quality assurance purposes,” another five minutes drag by before you’re finally talking to a human being.

See project here 

© WriteVest 2020 | All rights reserved
Site by 21TOWIN